Avaya OneCloud CCaaS delivers a seamless path to the cloud with powerful customer experience tools from the industry leader. Avaya provides the features contact centres require to meet the needs of customers and employees, using the power of AI and the versatility of a true cloud solution.
Meet soaring expectations of customers. With your Avaya cloud-based contact centre, you can make experiences always effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.
Building a Multiexperience Contact Centre
Customer and employee experience matter more than anything else. When you have engaged, empowered employees in the contact center, it has a direct and positive impact on customer experience. Avaya OneCloud CCaaS shapes memorable total experiences for customers and the employees who serve them. By connecting everything—voice, video, chat, messaging, and more—to meet the needs of customers who want it all. And by bringing together employees, resources, and insights to maximize performance. Avaya OneCloud CCaaS uses the power of cloud, AI, and IoT to help organisations deliver on the four key elements of great customer service, including:
▪ Connecting customers with whom and how they want, across all modalities— chat, mobile, apps, web, social, and more.
▪ Orchestrating and streamlining processes to provide customers and employees with what they need, when they need it.
▪ Managing employees every step of the way, from onboarding to coaching and retention.
▪ Leveraging real-time insights and knowledge to anticipate customer needs and guide next-best actions
Deliver an Effortless Customer Experience with a Hassle-free, Always-on Contact Center. Avaya OneCloud CCaaS is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-depth analytics across the customer journey for a simple and flexible cloud experience.
Six Ways to Use Avaya OneCloud CCaaS to Power Your Business. See how Avaya OneCloud CCaaS makes it easy for any organisation to deliver an effortless customer experience across voice and digital channels while helping maximize individual and team performance.
Supercharge Your Customer and Agent Experience with AI-Enabled Customer Journeys. Artificial Intelligence is fundamentally improving customer interactions. AI-based systems have a better understanding of customers, proactively answers customer inquiries and works interactively staff.
We are now realising the biggest change in a single decade culminating in the next industrial revolution. This transformation fundamentally alters the way we live, work, and relate to one another. And the speed is unprecedented. Join Simon Harrison, SVP and Chief Marketing Officer for Avaya as he discusses how to keep up with the rapid and constant changes in customer and employee needs by composing memorable, in-the-moment experiences that matter.
With customers scrolling, swiping, talking, texting, sharing, and downloading – from anywhere, across any device - it’s important for organizations to meet ever increasing expectations to deliver a total customer and employee experience. Cloud composability enables organizations to quickly and easily layer-on innovative cloud technologies to deliver a great experience that provides customers more options, faster responses, and a more personalized approach. Attend this session to see uses cases that break down organizational silos, orchestrate AI workflows, and simplify business processes while getting more from existing solutions and keeping customers loyal and employees engaged.