Imagine a new world where contact centres run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. The Genesys Cloud solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact centre solution to deliver seamless customer experiences.
Together, Sabio and Genesys solve complex customer challenges at scale helping you realise your CX strategy. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Powered by Sabio’s extensive technical team in Europe and expertise across contact centre, digital transformation, customer insight and architecture & infrastructure technology solutions, our combined strength is in delivering outstanding customer experiences – every time!
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
eBook: LET'S GET PERSONAL: How businesses can use personalised customer service to reboot and rebuild.
2020 research suggests that delivering personalised service at scale can amount to "a 1-2% lift in total sales" for a business. Download the Genesys and Sabio MyCustomer European Report. LET'S GET PERSONAL: How businesses can use personalised customer service to reboot and rebuild.
Case Study: Marks & Spencer Transforms Service and Grows Revenue by Integrating Every Customer Touchpoint
Premium customer experience has always been at the heart of the 130-year history of Marks & Spencer. That means insuring customers never need to retell their story each time they make contact. But the company’s channels didn’t talk to each other. An omnichannel model serving both digital channels and 1,253 retail outlets was needed. And delivery timescales were incredibly tight. The new contact centre had to be fully operational before Marks & Spencer hit their peak Christmas sales period.
Brochure Genesys Cloud: The secure, all-in-one contact centre solution
The Genesys Cloud™ solution makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud turns calls, email, chats, texts and messages into one seamless conversation — empowering your teams to provide exceptional customer experiences.
As businesses look ahead to refreshing their approach to customer service, a key requirement will be the ability to offer personalisation, at scale.
Join Genesys and Sabio as they navigate, why personalisation in customer service is now an imperative for businesses, the steps they need to take to be able to offer personalisation at scale and the use cases of businesses that have been able to deliver truly personalised service, despite all of the challenges presented.
We have all just been through a period of unprecedented change, one that has accelerated shifts in consumer habits and expectations, as well as presenting businesses with both new challenges and opportunities. In the ‘next normal’, customer service will be of even greater importance, and many businesses are deploying new cloud-based technologies to consistently deliver exceptional customer experiences, whilst maintaining the flexibility to deal with whatever the future may hold.